We hope that you can find most frequently asked questions on this page. If you have a question specific to your apartment, please check the list of facilities on your chosen apartment page. Please do not hesitate to contact us either by phone or email for any other questions you might have.

Key Collection


We offer a meet and greet service at the property. This can be arranged after your booking has been confirmed.

Opening Hours


Monday to Friday 09:00 hrs to 17:00 hrs

Check In


Standard Check-in 14:30 hrs to 20:00 hrs

Late Check-in 20:00 to 22:00 hrs (£30 GBP) payable at time of booking

Extra Late Check-in 22:00 to 24:00 hrs (£40 GBP) payable at time of booking

Early check-in may be possible depending on the scheduling

Check Out


Normal Check-out is before 10:30hrs

Late Check-out 12:00hrs (£30 GBP payable at the time of booking)

Luggage Storage


Guests are welcome to leave luggage at our office during opening hours if they arrive before normal check-in time or have a later flight or train

Please contact our office for more information

Car Parking


Many of our properties have on-site car parking. This can be added to your booking if applicable. For those properties which have no parking facilities, we have discounts arranged with most public car parks in the city. Please contact us for more information

Payment Terms


Pay 10% to confirm your booking

Pay remaining 90% no later than 14 days before arrival

Refundable Security Deposit payable no later than 14 days before arrival

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